The New Consumer Rights Act: The Insurance Point of View

The Consumer Rights Act 2015 received Royal Assent in March 2015 and much of it is set to be introduced as law on 1 October. The new Act replaces a number of laws concerning business to consumer transactions, such as the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982. It is very much aimed at making things much clearer for consumers when it comes to understanding their rights and the solutions they are able to call upon should something go wrong during a transaction. Naturally our interest has turned to how the Act will work from an insurance point of view and how our consumer clients will be affected by the new legislation.