If you are unhappy with any aspect of the handling of your insurance we would encourage you, in the first place, to seek resolution by contacting a manager at Robert Gerrard & Co. Ltd.

If your policy is with an insurance company and you are not happy with the way we have handled your complaint, you can refer your case to the Financial Ombudsman Service. You can find information about the Financial Ombudsman Service at www.financial-ombudsman.org.uk.

You can contact them in one of the following ways:

In writing:

The Financial Ombudsman Service Exchange Tower London E14 9SR

By e-mail: complaint.info@financial-ombudsman.org.uk

By phone: 0800 023 4567 or 0300 123 9 123

If your policy is with a Lloyds Syndicate and you are unhappy with the outcome of your complaint and you wish to ask Lloyd’s to investigate your complaint you may do so by contacting:

In writing:

Complaints Team Lloyd’s One Lime Street London EC3M 7HA

By email: complaints@lloyds.com

By phone: +44 (0)20 7327 5693

By fax: +44 (0)20 7327 5225

Website: www.Lloyds.com/complaints

Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can Help” available at www.lloyds.com/complaints and are also available from the above address.