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Our Promise

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A Bit About Us

Robert Gerrard & Co Ltd began trading in east London in 1971 and is today still owned and run by the same family. We are passionate about what we do and we try to treat our clients with the same enthusiasm and commitment as if they were members of the family. Over 400 businesses in the lift industry sector alone hold policies with us and we offer specialist expertise across a host of other industry sectors and across various personal insurance lines.

Getting to know clients is important to every member of our close-knit team. Bespoke solutions are what we have gained a local and national reputation for: tailored insurance arranged by experts with strong commercial experience. Specialists with insight into an array of eventualities, with in-depth knowledge of the cover available to insure them.

So that we can safely manage your risks, we’ve managed ours by keeping at the forefront of technology. We run a paperless office and have a strong infrastructure in place to ensure we’ll still be here for you, even if an unexpected issue arises.

Our Promise

When you arrange insurance, you put your trust in the person advising you. You rely on them to protect everything you hold important; to make sure you are properly protected and to be upfront about the level of cover a policy will give you. And that’s precisely why when you arrange insurance, working with a family run business like Robert Gerrard will mean you get the personal assistance and specialist advice you need to guarantee that all important peace of mind.

We promise to:

  • Work hard to do our very best for clients
  • Put the onus on ourselves for ensuring cover is adequate
  • Remove the small print and make everything simple to understand
  • Be accessible and here for clients when they need our help
  • Offer clear, honest industry-specific advice
  • Arrange quality cover from the best insurers at competitive rates
  • Provide a consistent point of contact from year to year, handling both new business arrangements, mid-term adjustments and any claims issues
  • Offer a face to face service with meetings here or at your premises